Exchanges and returns

  1. You can exchange and return an item in 14 days, counting from the moment you paid for it. It's the same time for both webstore and for stores.
  2. The item must be clean, without any signs of use. I must carry original labels. Sorry, but we cannot exchange or return used items or items that have been adjusted to your needs.
  3. You can exchange or return once per order. You cannot exchange an item you got in exchange.
  4. When returning or exchanging an item, please present it together with the following:

    1. Filled return form that you can dowload HERE
    2. Bill, invoice or order number, so we can verify your order.
  5. For returning we have included an extra DPD return sticker with the ordered product. You can use it for returning in any of the DPD parcel locker or pickup point of your choice. LOCATIONS: HERE Second option is that you ship it to our warehouse, on your own costs, Woolish Knitting OÜ, Suur-Kaare 35a, 71013 Viljandi, phone +372 55 34 535. Let us know if you have any questions:
  6. If you received the package to by a parcel machine in Baltics, you can use the return code according to the conditions of the service provider.
  7. We exchange an item for free for an item with the same price. If the replacement item costs more, you have to pay the difference. As an exception, you do not have to pay extra if you're just getting another size, even if you got the item with a discount. If the replacement item is cheaper than the original one, we unfortunately cannot refund you the price difference.
  8. If you cannot find a suitable replacement item, you have the right to get 100% refund for the item, if it is clean, not used nor washed.
  9. We do not issue cash refunds in the stores. The money will be transferred to your bank account or through the payment method you used immediately but not later than in 14 days since we have accepted the return. The item must be clean and not used, your identity and the original order must be verified. If the item seems to be used or damaged, our manufacturing department will investigate it in 14 days.

Conatct us:

Woolish Shop Harju 1, 10146 Tallinn