Returns and exchanges

 

You can exchange and return an item in 30 days for FREE, counting from the moment you paid for it. 

The item must be clean, without any signs of use. I must carry original labels. Sorry, but we cannot exchange or return used items or items that have been adjusted to your needs. You can exchange or return once per order. You can not exchange an item you got in exchange.

 

WHAT DO I HAVE TO DO BEFORE RETURNING OR EXCHANGING?

When returning or exchanging an item you need to fill in form. Please find the form HERE. Order number is important, so we can verify your order. If the form is filled out, please email it to us woolish@woolish.ee and we can order a courier for you.

 

HOW CAN I SEND AN ITEM BACK IN EUROPE?

For returning we have included an extra DPD return sticker with the ordered product. You can use it for returning in any of the DPD parcel locker or pickup point of your choice. Find the closest DPD location HERE.

 

HOW CAN I SEND AN ITEM BACK IN BALTICS?

If you received the package by a parcel machine in Baltics, you can use the return code according to the conditions of the service provider. 

Find the nearest Itella Smartpost parcel locker HERE.

Find the nearest Omniva parcel locer HERE.

 

WHAT ARE THE CONDITIONS WHEN EXCHANGING AN ITEM?

We exchange an item for free for an item with the same price. If the replacement item costs more, you have to pay the difference. As an exception, you do not have to pay extra if you're just getting another size, even if you got the item with a discount. If the replacement item is cheaper than the original one, we unfortunately cannot refund you the price difference.

If you cannot find a suitable replacement item, you have the right to get 100% refund for the item, if it is clean, not used nor washed.

 

WHAT ARE THE CONDITIONS TO GET MY MONEY BACK?

The money will be transferred to your bank account or through the payment method you used immediately but not later than in 30 days since we have accepted the return. The item must be clean and not used, your identity and the original order must be verified. If the item seems to be used or damaged, our manufacturing department will investigate it in 30 days.

Conatct us: woolish@woolish.ee